Frequently Asked Questions
How do I purchase an e-book?
Purchasing is simple! Browse our collection, select a book, and click "Buy Now". You'll be redirected to a secure payment gateway (Razorpay/UPI). After payment, you'll receive an instant download link via email. No physical shipping required – digital delivery is immediate!
What payment methods do you accept?
We support multiple options for your convenience: Credit/Debit Cards (Visa, Mastercard), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Wallets (Paytm, Amazon Pay). All transactions are encrypted and secure. Prices are in INR (₹).
Is there a money-back guarantee?
Yes! We offer a 7-day no-questions-asked refund policy. If you're not satisfied, email us at info@spokenroot.com with your order details. Refunds are processed within 3-5 business days to your original payment method. Note: Digital products are non-returnable after download, but we stand by our quality.
How do I access my downloaded e-books?
E-books are provided in PDF format, optimized for all devices (mobile, tablet, desktop). Use any PDF reader like Adobe Acrobat, Google Drive, or built-in apps. For audio features (pronunciation guides), play via your device's media player. Lifetime access – no expiration!
What languages are the books available in?
Our books are bilingual: English with Hindi explanations and examples. Select "Hindi - English" during filtering. All content is culturally relevant for Indian learners.
Do you offer student discounts or bulk purchases?
Absolutely! Students can email proof (ID card) for 10% extra off. For bulk (5+ books), get 15% off – contact us via WhatsApp. Corporate/group licenses available for teams – inquire for custom pricing.
What if I have issues with download or access?
No worries! Check your spam folder for the email. If missing, reply to your order confirmation or contact support. We provide alternative links via WhatsApp. Our team responds within 1 hour during business hours (9 AM - 8 PM IST).
Are certificates included with purchases?
Yes! Upon completion (quizzes or self-study), access your digital Certificate of Completion via the download link. It's verifiable and great for LinkedIn/resumes. Features vary by book – check product details.
How often are books updated?
We update content quarterly based on user feedback and language trends. Lifetime buyers get free updates via email. Your purchase includes ongoing access to the latest versions.
Can I preview a book before buying?
Sure! Click "Show Details" on any product card for a full preview, including sample pages, features, and benefits. We also offer free sample chapters – email us your interest.
Support Articles
Getting Started with Spoken Root
New to English learning? Our e-books start from basics to advanced. Pro tip: Begin with "Most Common Words" for quick wins in daily conversations.
Read MoreTroubleshooting Payment Issues
Facing errors? Clear cache, try incognito mode, or switch browsers. For UPI fails, ensure your app is updated. Still stuck? Share screenshot via WhatsApp.
Read MoreLearning Tips for Maximum Retention
Use our root-based memory techniques: Review 20 words daily, practice with audio, and quiz yourself. Track progress with built-in tools for 3x faster learning!
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